100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item unused within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
NEW BIKE MAINTENANCE PACKAGE
Like a vehicle, bikes do require regular maintenance to run nicely and prevent further costly repair. Included with your new bike purchase is one complementary warranty tune.
After you have ridden your bike for 30 days or 20 hours bring your bike back to us for your free service. We understand that it may take a number of months to accumulate 20 hours of riding so your free service is valid for up to 6 months.
Standard Ground shipping is offered for merchandise delivery. When we receive an order, we will review it, calculate the applicable shipping rates, and will reach out to you to discuss and confirm the order. Under normal circumstances, orders ship within one business day of order confirmation.
Please note the following:
- All shipments are sent out COD (collect on delivery).
- Shipping & Billing addresses must match for all online orders.
- Some items may be subject to additional shipping and handling charges because of size, weight, or distance (e.g., Bikes, trainers, car racks, skis).
- We don't ship oversize/overweight items outside of Canada.
- Any items shipped outside of Canada will be subject to possible duties upon reception of order.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground Purolator or insured Canada Post (we do not accept CODs). We will refund or replace damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 20% restocking fee. (Labor fees are not refundable; e.g., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
All items on sale are final; No refunds or returns.
BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
No returns on bikes without Return Authorization
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!