During its first year, a new bike may require minor adjustments. With the purchase of your new bike from Gericks we include free adjustments and minor maintenance for one year after purchase.
Adjustments and maintenance include tightening of cables, bearing adjustments, minor wheel truing, and general checkups. The Service Agreement covers the cost of service and labour and does not include the cost of replacement parts or advanced repairs.
Our new bike maintenance and manufacturer’s warranty agreements cover normal use and riding conditions.
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item unused within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Standard Ground shipping is offered for merchandise delivery:
|Order Amount||Western Canada||Prairies||Central Canada||Maritimes||Northen Canada||Store Pickup*|
|Up to $150.00||$15||$15
|Car Racks, Trainers
Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size, weight (ie: Bikes, Trainers, Car Racks), or distance, which will be emailed to you upon order processing.
* Sorry, but we do not ship these oversize/overweight items outside of Canada
* Any items shipped outside of Canada will be subject to possible duties upon reception of order
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground Purolator or insured Canada Post (we do not accept CODs). We will refund or replace damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 20% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
No returns on bikes without Return Authorization
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!